Accessibility

Summit County Technology Accessibility Statement 

Summit County is committed to providing equitable access to our services to all Coloradans. Our ongoing accessibility effort works towards being in line with the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria. These guidelines not only help make technology accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability. 

Our efforts are just part of a meaningful change in making all Summit County services inclusive and accessible. We welcome comments on how to improve our technology’s accessibility for users with disabilities and for requests for accommodations or modifications to any Summit County services. 

Feedback and support 

We welcome your feedback about the accessibility of Summit County’s online services. Please let us know if you encounter accessibility barriers or would like to request a reasonable accommodation or modification. Summit County is committed to responding within two business days. 

Updated on: This Accessibility Conformance Statement was last updated on 7/1/2024 


Colorado Accessibility Standards
Progress To Date Report

Purpose of this Document
Summit County (the “County”) is committed to providing equitable access to our services to all Coloradans. Our ongoing accessibility efforts work towards being in line with the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA criteria (the “Standards”). These guidelines not only help make technology accessible to users with sensory, cognitive and mobility disabilities, but ultimately to all users, regardless of ability.

This document will serve as a reflection of the County’s ongoing efforts and progress to ensure compliance with the Standards. This document contains, among other things, the County’s current plan for prioritizing and addressing non-conforming ICT. As we work towards compliance, we would welcome feedback about the accessibility of our online services. Please contact [email protected] or 970-453-3500 if you encounter accessibility barriers or would like to request a reasonable accommodation or modification or comment.

Software:
The County has undertaken extensive measures to identify and inventory all County used software. Additionally, the County has performed an exhaustive audit of this inventory to determine which items are not in compliance with the Standards. This non-conforming software inventory tracker is maintained by the County’s Information Systems department and is available for public access/review upon demand. To make a request to review the County’s most current non-conforming software inventory tracker please contact [email protected] or 970-453-3500 and we will promptly respond. 

The County understands that remediating each of these will be an extremely burdensome task, thus, the County is currently in the process of prioritizing which software is most frequently used or receives the heaviest user traffic. The County intends to focus its initial efforts on those pieces of software that it deems a “high priority.” Below are the criteria that the County uses for classifying ICT as high or low priority.  Currently, the County has set December 31, 2024 as its preliminary goal for addressing all “high priority” software identified above. In the event the County determines a software vendor is unwilling or unable to ensure compliance with the Standards, then the County will reassess its relationship with the vendor at the end of the related contract term. 

High Priority

Low Priority

Most viewed webpages

Least viewed webpages

Most accessed external documents

Least accessed internal only documents

Most used externally accessed software applications

Least used internal only accessed software applications

Most viewed videos

Least viewed videos

Most heard audio

Least heard audio

Most viewed digital signage

Least viewed internal only digital signage

Most used hardware

Least used internal only hardware

Most viewed social media outlets and accounts

Least viewed social media outlets and accounts

Most used third-party tools

Most used internal only third-party tools

Email

 

 

Content:
The County has begun the process of ranking ICT content maintained on the County’s various websites. Those items most frequently accessed are deemed to be a high priority (using the priority criteria above) and the County has already begun the process of remediating those items. Once all high priority items have been addressed the County intends to shift its focus to low priority items. The County has set December 31, 2024 as its preliminary goal for addressing all “high priority” content.

During this process, the County will also ensure that documentation is kept for any item which cannot be remediated and determine if an exception applies. However, the County will always continue to monitor the infrastructure it has created for the purposes of handling reasonable accommodation and/or modification requests. The County will continue to diligently handle these requests for items that are in the process of remediation or subject to an exception.

Hardware:
The County has undertaken extensive measures to identify and inventory all County used hardware subject to the Standards. The County has also performed an exhaustive audit of this hardware to determine noncompliant items. This non-conforming hardware inventory tracker is maintained by the County’s Information Systems department and is available for public access/review upon demand. To make a request to review the County’s most current non-conforming hardware inventory tracker please contact [email protected] or 970-453-3500 and we will promptly respond. 

Similar to content and software, the County has ranked hardware from high priority to low priority. The County intends to focus its initial efforts on high priority hardware that does not meet the Standards. The County has set December 31, 2024 as its preliminary goal for addressing all “high priority” hardware.

Internal Procedures and Training:
The County has already begun the process of designating specific staff to oversee accessibility compliance and handling of the reasonable accommodation/modification request infrastructure. However, the County realizes that proper training regarding the Standards and the County’s policies and procedures is a time-consuming and evolving process. Thus, the County is working vigilantly to perform the following:

  • Create training materials for all new hire orientations which will provide a brief overview of the Standards and explain the County’s accessibility policies and procedures to newly hired staff.
  • Create training materials for annual presentations to existing County staff, which will discuss any legal developments or changes to County policies and procedures relating to accessibility.
  • Create an internal position and/or department dedicated to facilitating these trainings and handling compliance related questions. This position and potential department is discussed in more detail below.

Staffing and Skills
As discussed above, the County does not currently have a position or department entirely dedicated to its accessibility policies and procedures. The County is in the process of determining whether it is most efficient to hire outside staff to provide these services, transition full time employees into these roles, or use a mix of both. Currently, the County is reviewing its budget to determine the best approach. Regardless, the County would like to have a more concrete hierarchy of staff dedicated to accessibility by December 31, 2024.

Additionally, this department would be integrated into our Communications Department and the County would provide staff-wide education on how to use this Department to ensure compliance with the Standards. The County has preliminarily identified the following as responsibilities these positions/department would fulfill:

  • Oversee and implement the digital accessibility plan, operations and maintenance, and continuous improvement efforts in the County.
  • Training of County-wide staff regarding accessibility and internal County policies and procedures.
  • Ongoing testing of existing County accessibility infrastructures and ICT.
  • Ongoing auditing of the ICT inventory tracker and related compliance issues.
  • Remediation of existing noncompliant ICT and oversight of third-party vendors engaged to perform such remediation.

Procurement and Vendor Management
The County is focused on buying and using accessible products. The priority for the County moving forward is to only purchase or renew purchase agreements and contracts with vendors that deliver products that meet the Standards. Further, the County intends to clearly state its accessibility standards up-front so potential vendors can propose the best solutions to meet business needs and accessibility requirements.  However, the County has a longstanding vendor engagement policy, thus, it is clear that this policy will not be updated or relayed to County staff overnight.

The County is currently in the process of updating its Request For Proposal materials to integrate these mandatory criteria and required/necessary checklists. The County has finalized a vendor checklist/questionnaire that will be completed by all potential vendors during the RFP process. The County has set an internal goal to have all RFP materials (checklists, questionnaires, etc.) updated to reflect the County’s accessibility policy and to have trained staff on these requirements by October 1, 2024. 

Updated on: This Progress to Date Report was last updated on: 7/1/2024